Evolving to Support the University
Repositioning UITS for the Future
The University's demands for IT support are escalating at a fast and furious pace, as is true for all contemporary organizations. Expansion of existing services along with new service requirements are the order of the day. The complexity of service requirements and the applications and technical infrastructure that sustain them are also on the rise. Against this backdrop, it is imperative that UITS reposition itself.
FY2007 was a turning point in many respects. From both capacity and leadership perspectives, UITS adapted last year in response to growing business and service demands. Beginning with the elevation of Bob Solis and Michael Poole to the senior executive positions of Chief Operating Officer and Chief Technology Officer, respectively, UITS added depth and experience across its most critical service areas.
FY2007 also marked the creation of a new UITS Enterprise Reporting team to drive the University's business intelligence and reporting capabilities to a new level. This new team will respond to one of the most persistent demands from campus constituents at all levels: the need for a more structured presentation of the vast amounts of transaction data now collected in ERP and other source databases. This structure should be designed to accommodate business, analytical, and decision support needs.
UITS also continued building a strong Project Management Office (PMO). The PMO will be a critical resource in helping UITS to manage multiple, varied, and complex projects simultaneously.
IT Architecture Designed for Achievement
The IT architecture for the University's enterprise infrastructure is designed with two principal attributes in mind: scalability and reliability. At the time of UITS' formation as an organization in 2001, only one major application environment was supported; in 2007, UITS was responsible for maintaining six major environments. The continued increase of end-user clients and a parallel migration to web-enabled applications complements this growth.
As the accompanying charts amply demonstrate, the IT infrastructure managed by UITS has witnessed incredible growth over the past six years. During this time period, the total number of servers has more than doubled (though this doesn't even begin to describe the overall growth in the computing "horsepower" of our server environment); total disk space in use has increased almost nine-fold; the number of third-party applications we support has grown from one to 25.
Obviously, growth of this magnitude is sustainable only to the degree that UITS can recruit and retain talented professionals to design and manage this significant infrastructure. Fortunately, UITS has enjoyed solid success in building a top-notch tech team. Additions to the team over the past year have positioned UITS well to meet current and future business demands. With these demands in mind, UITS continues to pave the way towards a first-rate University infrastructure (Board of Trustees Strategic Priorities).